Will there EVER be IMPROVEMENT??

As I stated in my first blog, I had actually made bookings for the new Proton Persona. I've been waiting for the car to arrive for almost two months now (the time frame I was promised for the delivery of the car).

If anyone can remember, Proton had actually "taken" away my choice of colour, which was metal grey. It was rather irrational for them to do so, as metal grey is the favourable colour and the "in" colour that Proton has been offering. In addition to that, they also took off the colour from the high-line Proton Personas. I mean, of all the lines to remove somethin, you choose the high-line and remove stuff??? Isn't this just irrational and unacceptable??

Well, the story doesn't stop just there. So, the two months has actually passed and a call has been made to my still-forgiveable-salesman (still forgiveable because it's not really his fault), and the explanation he gave was, Proton has now decided to produce the low-line Proton Personas first. This means, the medium-line and high-line wants are left stranded without production. Summing it all up, waiting for the delivery of the car has now been pushed all the way till "before the end of this year".

Where is the rationale here?? What do they mean by producing the low-line cars first?? Does this mean that I did not purchase a car from them?? Does this mean that only by purchasing the low-line cars, we will be served better?? How can they ever improve then?? Expecting everyone in the country to only go for the lower band cars and not even look at the higher ends?? Is this then showing the nation that Proton can only produce low end cars?? With all due respect, all customers of Proton, such a big organisation should be treated the same! Why is there now a difference in treatment??

This is really something I cant manage to think off a appropriate reason, even to explain the matter and at least console myself and tell myself it's somethin normal. Purchasing a lower-end product, gives you better service and treatment, but purchasing a higher-end product gives you no respect and not even a fair treatment??!!

So, with the new car out, everyone gives Proton full faith and trust once again and this is how they treat their customers?? Coming out with all the promotions, doing a great job I have to admit (to return their status in the car production market in Malaysia), and they ruin it all by their lack in after sales service?? I really wonder will there ever be any improvement in the standard of Proton as the national car maker of Malaysia.

I dare say, if this were to continue, they will just fall in the standards once again and it would be hard for them to come up once again. They had their chances and they just wasted it. This may sound personal, but if this were to happen to many more out there, imagine the severity it would bring to the image that Proton will carry for as long as they are still in existence.

IMPROVEMENT may just never come!!

Dissappointed,

CK